Automated Direct Entry Batch | Troubleshoot Matrix
CDF Automated Direct Entry Batch (ADEB) - Troubleshoot Matrix
| Error Message | Root Cause | Action Required |
|---|---|---|
| Invalid File Type – not an ‘ABA’ file | File has not been saved in the correct. ABA format | Reprocess the file and save as .ABA file |
| Malware detected | Malware has been detected in the file, and the file has been deleted | Complete security and data protocols to remediate malware |
| Product type is not a savings account | The CDF account number entered is not eligible for this function | Account suffix must begin with an S – for example 1100012S21 Amend or create a new file with the correct account |
| Invalid account number | The account number entered is not valid | Enter correct account information |
| Withdrawals are not permitted from the account | The account number entered does not allow withdrawal of funds | Enter correct account information or if account details are correct, please contact CDF Client Services Group on 1800 134 135. Enter correct account information |
| Account is frozen | The account number entered has been frozen and does not allow withdrawal of funds | Enter correct account information or if account details are correct, please contact CDF Client Services Group on 1800 134 135. Enter correct account information |
| Account is closed | The account number entered is closed | Enter correct account information or if account details are correct, please contact CDF Client Services Group on 1800 134 135. Enter correct account information |
| Invalid external BSB/account number | The BSB number entered is invalid and/or the account number contains special characters | Enter correct account information or if account details are correct, please contact CDF Client Services Group on 1800 134 135. Enter correct account information |
| Insufficient available funds | The account does not have sufficient funds available to process the transaction | Credit the account with sufficient funds to meet the transaction amount |
| Insufficient daily limit | The daily limit for the account is less than the value of the transaction | Contact CDF Client Services Group on 1800 134 135 to request support with amending the daily payment limit for this account |
| Debit amount is less than minimum transaction amount | The transaction amount is less than CDF’s minimum daily limit of $2,000 | Process as a standard payment via CDF Online |
| Direct Debit processing has not been setup for you. Please contact your fund | The account holder has processed a debit batch, but there is no corresponding Direct Debit user ID for this account | Contact CDF Client Services Group on 1800 134 135 to request your Direct Debit User ID is linked or apply for a Direct Debit User ID |
| Invalid record length | The file format is less than 120 characters | Reprocess the file ensuring it has exactly 120 characters |
| Invalid transaction code | The transaction code is invalid | Valid Transaction Codes: Debit Code: 13, credit Codes: 50 51 52 53 54 55 56 57 |
| Invalid destination code | The file destination code is invalid | Valid Destination Codes:A: Batch will be approved in CDF Online , D: Batch will be approved in ERP before SFTP |
| No header record on file | The header record starts with a number other than 0 (type 0) | All files must be in the following format: Type 0 (Header Record): Starts with 0, followed by blank spaces, bank/user details and the date in DDMMYYY format Type 1 (Detail Record): Starts with 1, containing destination BSB, account number, indicator flags, transaction codes (e.g., 50 for external credit), amount in cents (no decimal point), payee name, and source account details Type 7 (File Total Record): Starts with 7, containing net/total debit and credit amounts in cents to balance the batch.Check for duplicate file, if this is not a duplicated file please upload and authorise via CDF Online. |
| Must only contain one header record | The file has more than one header record (type 0) | All files must be in the following format: Type 0 (Header Record): Starts with 0, followed by blank spaces, bank/user details and the date in DDMMYYY format Type 1 (Detail Record): Starts with 1, containing destination BSB, account number, indicator flags, transaction codes (e.g., 50 for external credit), amount in cents (no decimal point), payee name, and source account details Type 7 (File Total Record): Starts with 7, containing net/total debit and credit amounts in cents to balance the batch.Check for duplicate file, if this is not a duplicated file please upload and authorise via CDF Online. |
| Detail records must be after the header record | The file detail record(s) are captured before the header record or there are no detail records | All files must be in the following format: Type 0 (Header Record): Starts with 0, followed by blank spaces, bank/user details and the date in DDMMYYY format Type 1 (Detail Record): Starts with 1, containing destination BSB, account number, indicator flags, transaction codes (e.g., 50 for external credit), amount in cents (no decimal point), payee name, and source account details Type 7 (File Total Record): Starts with 7, containing net/total debit and credit amounts in cents to balance the batch.Check for duplicate file, if this is not a duplicated file please upload and authorise via CDF Online. |
| Must only contain one total record | There is more than one file total record (type 7) | All files must be in the following format: Type 0 (Header Record): Starts with 0, followed by blank spaces, bank/user details and the date in DDMMYYY format Type 1 (Detail Record): Starts with 1, containing destination BSB, account number, indicator flags, transaction codes (e.g., 50 for external credit), amount in cents (no decimal point), payee name, and source account details Type 7 (File Total Record): Starts with 7, containing net/total debit and credit amounts in cents to balance the batch.Check for duplicate file, if this is not a duplicated file please upload and authorise via CDF Online. |
| Total record must be after header and detail records | The file total record (type 7) is not the final line in the record | All files must be in the following format: Type 0 (Header Record): Starts with 0, followed by blank spaces, bank/user details and the date in DDMMYYY format Type 1 (Detail Record): Starts with 1, containing destination BSB, account number, indicator flags, transaction codes (e.g., 50 for external credit), amount in cents (no decimal point), payee name, and source account details Type 7 (File Total Record): Starts with 7, containing net/total debit and credit amounts in cents to balance the batch.Check for duplicate file, if this is not a duplicated file please upload and authorise via CDF Online. |
| Transactions total does not match total record | The file total record (type 7) value does not match the total value of the file details records (type 1) | All files must be in the following format: Type 0 (Header Record): Starts with 0, followed by blank spaces, bank/user details and the date in DDMMYYY format Type 1 (Detail Record): Starts with 1, containing destination BSB, account number, indicator flags, transaction codes (e.g., 50 for external credit), amount in cents (no decimal point), payee name, and source account details Type 7 (File Total Record): Starts with 7, containing net/total debit and credit amounts in cents to balance the batch.Check for duplicate file, if this is not a duplicated file please upload and authorise via CDF Online. |
| Transactions count does not match total record | The number of file details records (type 1) does not meet the transactions count | All files must be in the following format: Type 0 (Header Record): Starts with 0, followed by blank spaces, bank/user details and the date in DDMMYYY format Type 1 (Detail Record): Starts with 1, containing destination BSB, account number, indicator flags, transaction codes (e.g., 50 for external credit), amount in cents (no decimal point), payee name, and source account details Type 7 (File Total Record): Starts with 7, containing net/total debit and credit amounts in cents to balance the batch.Check for duplicate file, if this is not a duplicated file please upload and authorise via CDF Online. |
| This file appears to have been previously processed. If it is not a duplicate file, then please manually upload and process in CDF Online | This file appears to have been previously processed. If it is not a duplicate file, then please manually upload and process in CDF Online | All files must be in the following format: Type 0 (Header Record): Starts with 0, followed by blank spaces, bank/user details and the date in DDMMYYY format Type 1 (Detail Record): Starts with 1, containing destination BSB, account number, indicator flags, transaction codes (e.g., 50 for external credit), amount in cents (no decimal point), payee name, and source account details Type 7 (File Total Record): Starts with 7, containing net/total debit and credit amounts in cents to balance the batch.Check for duplicate file, if this is not a duplicated file please upload and authorise via CDF Online. |
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