Smart Terminal

Smart Terminal

A smarter way to collect donations and payments, with a user-friendly, mobile, all-in-one terminal.

About

What is the CDF Smart Terminal?

The CDF Smart Terminal is designed to collect fast and secure payments or donations in-person.


The terminal is ideal for parishes, schools and organisations who are seeking a cash-free option which can also be used wirelessly or on-the-go.

Features and benefits

Flexible donation amounts

Program up to four pre-selected donation amounts on the home-screen, or include a fifth option for nominated amounts. It's a simple way to streamline donations.

Cash-free and on-the-go

Use the terminal as an EFTPOS machine for payments and fundraising events. The Li-ion battery is easy to unplug and use anywhere, any time.

Easy, digital onboarding

Seamless sign-up and onboarding, with quick, local delivery upon application approval.

Modern hardware features

A modular design featuring a large 3.5-inch TFT touchscreen with a full tactile keypad, improved 4G, WiFi, and Bluetooth 5 make it user friendly and easy to connect.

Future-proof, next-gen applications

The online Cloud EFTPOS portal helps manage payments, track activity and update the terminal with new features for you and terminal users.

Catering to your community

A wide variety of payment platforms are accepted:

Pricing

CDF has partnered with Quest Payment Systems to offer a competitive price on the Smart Terminal for clients.


No up-front cost

With no initial cost upon application, Smart Terminals acquired through CDF will not incur the standard establishment fee of $90.


Monthly rental fee

A small rental fee of $25 per month (including GST) will be incurred.


Transaction pricing

Pricing is dependent on the organisation's Charity and Deductible Gift Receipt (DGR) status.

  • ACNC & DGR Status: 0.2% of total amount + $0.08 per Visa, Mastercard or EFTPOS transaction
  • ACNC Only: 1.1% of total amount + $0.15 per Visa or Mastercard transaction / $0.25 per EFTPOS transaction

FAQs

Have a question? We’re here to help. Here are some Frequently Asked Questions (FAQs) from current customers:

  • Are donations/transactions on a Smart Terminal secure?

    Yes, the Smart Terminal uses encryption, just as EFTPOS terminals do, to protect and secure card transactions sent to the acquiring financial institution.

  • Is there a limit on the donation/transaction amount?

    Since the terminal uses contactless-only technology, donations are limited to whole dollar amounts up to a maximum of $99 in Australia, and $79 in New Zealand. 

    The transaction maximum is $99 in Australia, but amounts beyond this can still be paid with a PIN.

  • Can donations be refunded?

    No, donations cannot be refunded. If a dispute arises, it is best to speak to the donor directly to see if the matter can be resolved.

  • Can I provide a receipt for donations?

    Following the completion of a donation, the donor is provided an option on screen to request a tax receipt. Selecting ‘Yes’ will show a QR code that can be scanned by a smartphone camera, taking the consumer to a digital copy of their receipt. More information will be provided during the on-boarding phase.

  • Can I view the transaction history?

    All Smart Terminal customers receive access to a Cloud EFTPOS online portal to manage their network of devices. Clouse EFTPOS includes a reporting tool providing details transactional data, which can also be exported in spreadsheet format.

  • How do I access the Cloud EFTPOS Web Portal?

    The Cloud EFTPOS Web Portal, which is linked to your Smart Terminal, is only accessible once you register and obtain your device. Once onboarded, you will receive a username and password to access the online portal. 

  • Can I use the Smart Terminal without an internet connection?

    The terminal must connect to the internet in order to process transactions and receive updates. When connecting to the internet for the first time, use a trusted WiFi network rather than the 4G network that your terminal may be capable of. Note that an unsecured WiFi network will not work. Using a WiFi connection will allow the terminal to update its software and configuration quickly if required. Further instructions will be provided during the onboarding phase.

  • How often do I need to charge the Smart Terminal?

    A Smart Terminal is powered by a rechargeable, high-capacity Lithium-Ion battery. The battery management system features a fuel gauge, so the user always has accurate information on battery status. To get the best out of your Lithium-ion battery ensure regular charging and avoid depleting your terminal's battery to 0%. This includes regularly charging your terminal even if it is not in use for an extended period of time. 

    If you anticipate not using the terminal for a long period of time, the battery must be fully charged and periodically checked and recharged every 3 months. Doing so will ensure the Terminal maintains its security information and will be ready for use when required. 

  • How long is a Smart Terminal rental contract? And can I break it early?

    The Smart Terminal contract is valid for three years, after that the contract renews for a year at the time. If you want to return the terminal before the initial contract term a fee of $104.95 will be incurred. Speak to your CDF Relationship Manager to discuss the options available to you. 

Important: Added Security

The Smart Terminal includes a reinforced Kensington slot that enables the attachment of an industry standard Kensington Security Cable.


Kensington Cables provide a secure method to also secure other high value electronic devices including Laptops and LCD Displays. This cable is readily available at in-person and online retail stores, such as Officeworks and Amazon.


It is highly recommended to have the device attached to the cable at all times. Attaching the Kensington Cable to your device may take a few minutes, given the tight nature of the fitting.

Pictured: CDFpay Client, St Joseph's Primary School, Warrnambool

How to apply?

You can apply for a Smart Terminal through CDF by contacting your Relationship Manager or our Customer Service team.

Contact us

Please note, once the application link is delivered from CDF, you will need the following items to begin your Smart Terminal online application:

  • ABN details
  • a scanned copy of a recent CDF/bank statement, including a visible account name and number (balance/transaction details not required) 
  • driver’s license or passport details of all authorisers overseeing use of the Smart Terminal

Pending all information is correctly provided during the application, the approval process with CDF and Quest Payment Systems will take 10-15 business days for the terminal to be delivered to the nominated location.

Help and Support

General Enquiries

For general enquiries relating to the Smart Terminal, or to speak to a member of the CDF team, contact your CDF Relationship Manager or email our Client Services Team at csg@melbcdf.org.au.

Technical Support

For technical support view the Quest Smart Terminal Help Guide or contact the Quest Helpdesk on 1800 008 595 or via email at support@questps.com.au.

The Quest Helpdesk is Melbourne based and available from 9.00am to 9.00pm Monday to Friday, and 10.00am to 5.00pm on weekends and public holidays. 

Quest Smart Terminal Help Guide

Contact our Payments Team for more information

Submit your request and our team will get back to you soon.

CDPF Limited, a company established by the Australian Catholic Bishops Conference, has indemnified the Catholic Development Fund ABN 15 274 943 760 (the Fund) against any liability arising out of a claim by investors in the Fund. In practice, this means your investment is backed by the assets of the Catholic Archdiocese of Melbourne. The Fund is required by law to make the following disclosure. Investment in the Fund is only intended to attract investors whose primary purpose for making their investment is to support the charitable purposes of the Fund. Investors’ funds will be used to generate a return to the Fund that will be applied to further the charitable works of the Archdiocese of Melbourne and the Dioceses of Sale and Bunbury. The Fund is not prudentially supervised by the Australian Prudential Regulation Authority nor has it been examined or approved by the Australian Securities and Investments Commission (ASIC). An investor in the Fund will not receive the benefit of the financial claims scheme or the depositor protection provisions in the Banking Act 1959 (Cth). The investments that the Fund offers are not subject to the usual protections for investors under the Corporations Act (Cth) or regulation by ASIC. Investors may be unable to get some or all of their money back when the investor expects or at all and investments in the Fund are not comparable to investments with banks, finance companies or fund managers. The Fund’s identification statement may be viewed at here or by contacting the Fund. The Fund does not hold an Australian Financial Services Licence.

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