Select GET STARTED to move to the next page

Read the guide and prepare your identity documents

Select GET STARTED to move to the next page

Touch the type of photo ID you want to use

Instructions will appear guiding you on how to take the best photo

If using a driver’s licence, tap on the state where your licence was issued

Instructions will appear guiding you on how to take the best photo of your ID

The app will check to make sure your device is compatible with the process

Touch the screen to allow camera access

Click on START AUTO CAPTURE to move to the next screen

Align your identity document with the frame which appears on screen

Once the image is aligned and clear, the app will automatically capture the image

If the image is clear – select use this photo

If the image is not clear - you can choose to

retake it

Tip

Having a clean camera lens helps avoid blurry and unclear images

The app will upload your photo

If a second image is required – for example using a driver’s licence will require you to take a photo of the back of the driver’s licence, the app will prompt you to capture the photo

Take a moment to review the information displayed on screen against the information on your ID document

If any information is incorrect, please tap on the field and amend the information as required

Tip 

Documents such as driver’s licenses may contain important information (such as the card number found on the back of most licenses) in very small text which the photo may not capture, you will need to enter these details if they aren’t captured correctly.

Once you have entered all required identification information you’ll see this screen. You have now finished electronic verification of your identity.

If the driver's licence alone is insufficient to satisfy the identification requirements, the system will prompt you to enter additional identification.

Click "Choose a Different ID Option".



From the ID Type dropdown list, select the alternative identification document to be used for verification

Select "Medicare Card" from the available options.

Enter all required details exactly as they appear on the Medicare card.

Carefully review the information displayed on the screen and compare it against the details shown on the Medicare card.



If any information is incorrect, select the relevant field and update it with the correct details.

• Once all information has been verified, select the declaration checkbox to confirm that the details provided are accurate.
• Click "Verify These Details" to submit the information for verification.

This screen confirms that the verification of identity is successful.