CDF Security Centre

Your security is our priority. Learn about the latest scams, how to spot them, and more about what we're doing to help keep your funds safe.

Think you’ve been scammed?
Call us on 1800 134 135 or contact our team today.

Contact CDF

CDF Security Centre

Your security is our priority. Learn about the latest scams, how to spot them, and how CDF Online's built-in security features help keep your funds safe.

Think you’ve been scammed? 
Call us on 1800 134 135 or contact our team today.

Contact CDF

I've been scammed

How to report a scam?

If you’re concerned you may have fallen victim to a scam, here’s what we recommend:




Reporting scams can help others. Visit Scamwatch and Australian Cyber Security Centre who fight cybercrime.

Stop all communications with the suspected scammer

Email us or call 1800 134 135 as soon as possible

Change your CDF Online password

How we're keeping you safe

Protecting your funds is a shared responsibility. We encourage all clients to maintain strong internal processes for verifying payments and confirming account details before transferring funds, particularly when receiving a request to update or change payment information.


We understand that even well-managed processes can be vulnerable to sophisticated scammers. That's why CDF provides the following additional security features to help keep you protected.

Suspicious Transactions

As soon as a suspect transaction is detected by CDF, we will try to contact you to verify the transaction before it is processed.


Payee Check

A security feature that provides an additional check of payee account details for eligible payments, helping reduce the risk of payments being sent to the wrong account.


Multi-factor authentication

Multi-factor authentication (MFA) is a security measure that requires two or more proofs of identity to verify a user, providing an additional layer of security. Boost your account safety and register for SMS Multi-Factor Authentication (MFA) today.

Register for CDF multi-factor authentication

Pictured: CDF Staff

FAQs

  • I think my CDF account/s has been hacked or compromised, what should I do?

     If you think you’ve been a victim of a scam or are worried about the security of your accounts with CDF, please contact our team as soon as possible.

  • What are the best practices for creating and managing strong passwords?

    There are multiple ways to you can create and manage strong passwords such an enabling a One Time Password (OTP) or utilising Password Managers. Learn more: Fortify Your Digital Fortress: The Power of Strong Passwords 

  • What does CDF never ask for?

    Our team will never ask you for any of the following: your password, PIN or SMS verification passcodes, remote access to your device, sensitive information, test transactions or to transfer funds to another account.

  • What happens after I report a scam?

    When you report a scam, our operations, risk and cyber experts act fast to shut it down and prevent any potential loss or damage. We will always advise the outcome of your report and remain in contact throughout the process.

3 Simple Tips for Greater Security

1. Pause: Does something feel off? Never share money or personal information if you're unsure.


2. Check: Ask yourself, could this call, email, or text be a scam? Contact the organisation directly using a number or address you know to be genuine.


3. Protect: Trust your instincts and act quickly. Hang up, delete the email, or block the number. Report the issue and if you've shared any passwords, change them immediately.

Pictured: CDF Staff

Tips, Stories & Latest News 

Multi Factor Authentication - The Second Lock That Could Protect Your Organisation

July 6, 2026
Cyber criminals are constantly looking for the easiest way into your systems, and unfortunately, passwords alone are no longer enough. Even strong passwords can be compromised through phishing emails, data breaches, malware or social engineering attacks. Once a criminal has your password, gaining access to email, cloud platforms, financial systems and sensitive information can be alarmingly straightforward. This is where Multi Factor Authentication (MFA) becomes one of the most effective cyber security controls available. Think of it as a second lock on your front door: a stolen password may open the first, but MFA prevents criminals from walking straight in.

Staying Fraud Safe: A Recent Case Study

April 1, 2025
In a world where the threat of fraud is constantly evolving, staying safe online is not just good practice — it’s essential. CDF recently helped identify and stop a fraud attempt on a client account that could have led to the loss of a significant amount of money. Here’s how it unfolded and what you can learn to protect your own digital security at home and at work. The power of human firewalls This situation, involving a current CDF customer, showcases a recent prevented fraud attempt: CDF received a transfer request from a registered client’s email address The transfer request involved making a payment to a new account, which the client had not previously transacted to CDF staff followed internal processes, requesting additional verification from the client When the fraudster couldn't provide further information, the staff member called the client directly This phone call revealed the email account had been compromised In this attempt, it was the human element that added the extra layer of security to an already robust internal process – it demonstrates the importance of proper security procedures when handling transfer requests, especially to new bank accounts. " Technology like emails can be compromised and used for fraud. Staying proactive, adhering to processes, and maintaining regular training is critical ," says CDF Information Security Manager, David Huang.

Staying Cyber-safe this Christmas: Protect your Accounts with Multi Factor Authentication

December 5, 2024
As the Christmas holiday season approaches, many of us are planning festive celebrations, shopping for loved ones, and looking forward to well-deserved breaks. However, it’s also a time when cybercriminals ramp up their activities, taking advantage of busy online traffic and the seasonal increase in digital transactions. This Christmas, make cybersecurity a priority by fortifying your online accounts with Multi-Factor Authentication (MFA) to keep your personal information safe. Why MFA is Essential for Your Cybersecurity In today’s rapidly evolving digital landscape, cyber threats are ever-present, and recent headlines about online scams and data breaches highlight just how vulnerable personal information can be. In Australia, cyber incidents continue to rise, underscoring the need for proactive measures. Multi-Factor Authentication (MFA) is a powerful tool that provides an added layer of security, making it more challenging for cybercriminals to access your sensitive information. What is Multi-Factor Authentication (MFA)? Multi-Factor Authentication (MFA), also known as two-factor authentication (2FA) or two-step verification, is a security mechanism that requires users to provide two or more authentication factors to verify their identity before gaining access to a system or account. These factors typically fall into three categories: Something you know: This includes passwords, PINs, or security questions. Something you have: Such as a mobile device, smart card, or token. Something you are: Biometric identifiers like fingerprint scans, facial recognition, or iris scans. By combining two or more of these factors, MFA adds an additional layer of security that makes it significantly harder for cybercriminals to gain unauthorised access, even if they manage to obtain one factor, such as a password.

Help & Support

If you need to get in contact with us, there are a number of ways we can help. Our team are available to assist from Monday to Friday 9am - 5pm (AEST).

1800 134 135

PO Box 174 East Melbourne VIC 8002

How can we help?

Fill out the form below and our team will get back to you shortly.